> ## Documentation Index
> Fetch the complete documentation index at: https://help.wotnot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Saved Replies

> Saved replies are snippets of text that can be quickly used by human agents when replying to a customer or a visitor.

There are many benefits of using quick responses or saved replies, however, to highlight a few;

* Speed up the response time
* Tackling repetitive queries
* Provide consistent answers to the common questions
* Manage multiple conversations in parallel

## **Creating saved replies from Live Chat**

* Click on 'Join the Conversation'
* Click on 'Bookmark' or type '/'  to access the Saved Replies
* Click on '+ Create Saved Reply'
* Give 'Title' & define the 'Message or Reply'
* Click on 'Create' to create the Saved Reply

![Image](https://mintcdn.com/wotnot/qK0GjMZkxwyzs_aS/images/image-527.png?fit=max\&auto=format\&n=qK0GjMZkxwyzs_aS\&q=85\&s=e26589011bcdcb6a9d56904e09504c41)

## **Creating saved replies from settings**

* Go to 'Settings' > Live Chat > Saved Replies
* Click on 'Create Saved Reply' on the top right corner
* Give 'Title' & define the 'Message or Reply'
* Click on 'Create'

> [!NOTE]
>
> **You can create saved replies using text + PDF + media.**

![Image](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/image-511.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=eabaa34789f674cdac5e260b7f6dd958)


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