> ## Documentation Index
> Fetch the complete documentation index at: https://help.wotnot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Views

> Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.

By default on the live chat screen, you have the following views:

* **You** - Chats assigned to you.
* **Assigned** - Chats currently in progress.
* **Unassigned** - No agent is assigned to the chat.
* **Closed** - Historically closed chats.
* **SLA breached** - Chats whose SLAs are breached

If you want to create your own view based on your criteria, to keep track of certain chats follow these steps:

* On the live chat screen, click ' + views'
* Give the view a name
* Define your filter criteria by adding conditions
* Click 'Create view'

![Screenshot 2026 08 25 205330](https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205330.png?fit=max\&auto=format\&n=79SKP2TEnpNsM0nK\&q=85\&s=4496c70a2ffe728415800f7d9d502719)

> [card] NOTE
>
> * All views are static and are not refreshed in real time.
> * To see the updated chats, refresh the page.
> * Views created are accessible to all users.


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