> ## Documentation Index
> Fetch the complete documentation index at: https://help.wotnot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat assignment log 

> Chat assignment logs shows you the logs of how a chat was assigned to human agents.

When a chat is routed to a human agent, it follows the assignment rules defined in the “[Talk to Human](https://help.wotnot.io/build/blocks/talk-to-human.md)” block. These rules distribute chats in a round-robin manner across available agents.

To improve transparency, the Chat Assignment Log lets you see *why* a chat was assigned to a particular agent. This helps resolve concerns such as: *“The agent was online and available, so why wasn’t the chat assigned to them?”*

## **How it works**

* On the Live Chat page, click ***View Log*** to open the assignment snapshot.

![Screenshot 2026 08 25 205825](https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205825.png?fit=max\&auto=format\&n=79SKP2TEnpNsM0nK\&q=85\&s=9a41a09d811a45b608437fd3f8a43f87)

* The log captures the exact conditions at the time of assignment.
* For each rule, you’ll see:
  * The status of every agent (available, offline, away, etc.)
  * The number of chats each agent was already handling

With this context, admins can clearly understand how the system made its assignment decision.

![Image](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/image-513.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=c58253b4f41c9de2123a6be4681f0c6e)


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