> ## Documentation Index
> Fetch the complete documentation index at: https://help.wotnot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Operate

> Learn how you can operate your AI agents using a suite of features that help you view chats in real-time and broad set of reports to generate insights.

![Image](https://mintcdn.com/wotnot/Kf2EOxW9_nLCdHhp/images/image-697.png?fit=max\&auto=format\&n=Kf2EOxW9_nLCdHhp\&q=85\&s=ead89bc6149bdd21291c1cc62b7d2a07)

## What's in Operate?

Use the tools below to monitor and manage conversations, improve how your AI responds, and reduce manual work.

> [card] [\[Live chat\](https://app.mintlify.com/wotnot/wotnot/\~/e3b76295-ce99-44d3-8e28-0be7d1b291da)](https://help.wotnot.io/operate/live-chat/overview)
>
> Find, join, handle, and close conversations from the agent workspace.

> [card] [\[Custom answers\](https://app.mintlify.com/wotnot/wotnot/\~/57ebae3a-06f7-411b-83b1-e2a810a961c9)](https://help.wotnot.io/operate/custom-answers)
>
> Override what the AI says when you need a specific answer for a particular question.

> [card] [\[Automations\](https://app.mintlify.com/wotnot/wotnot/\~/d09d5cd1-c28b-4bb4-8f3c-42eda4865a8c)](https://help.wotnot.io/operate/automations)
>
> Create rules that automatically act on conversations without requiring an agent.

## Build vs. Operate

**Build** is where you design and configure your agents, including their knowledge, prompts, actions, and behavior.

**Operate** is where you manage what happens after those agents are live — handling conversations, correcting AI responses, and automating recurring tasks.

| **Build** | **Operate** |
| - | - |
| Design and configure agents | Handle live conversations |
| Add knowledge and instructions | Override AI responses |
| Configure actions and workflows | Automate repetitive tasks |
| Test agent behavior | Manage conversations after launch |


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