> For the complete documentation index, see [llms.txt](https://help.wotnot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.wotnot.io/monitor/csat.md).

# CSAT

The Customer Satisfaction (CSAT) feature allows you to measure your users’ overall experience with the bot. It helps you understand how well your bot is performing and identify areas of improvement based on real user feedback.

## Enabling CSAT collect in your agent

{% stepper %}
{% step %}

### Enable CSAT collection

Navigate to Settings > Account and find "CSAT"

Turn on the "Enable CSAT" toggle.

{% endstep %}

{% step %}

### Customize your message

Customize the message displayed when collecting CSAT at the end of the chat.

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FgnAcQZmfBWec7NIfGEX0%2FCleanShot%202026-07-07%20at%2016.16.29.png?alt=media&amp;token=6f5017f8-2499-46cb-bef4-8a6848536b27" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
CSAT is collected at the end of the chat OR after the session inactivity timeout occurs (Default is 30 mins)
{% endhint %}

{% tabs %}
{% tab title="Web chat widget" %}
This is how the CSAT popup looks at the end of the chat on the web chat widget.

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FpHcVYcU2ABavCbwsrqps%2Fimage.png?alt=media&amp;token=67f4dd01-9dd0-498a-8672-a8fe06a88605" alt="" width="320"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="WhatsApp" %}
How it looks on WhatsApp

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2F7eSV41K25F8wdQM8wRGp%2Fimage.png?alt=media&amp;token=78b45592-34b1-4d19-9678-558ec36d5690" alt=""><figcaption></figcaption></figure>

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FnAHnL38cBe2uzpy83UVD%2Fimage.png?alt=media&amp;token=a79ee78c-8822-46ed-82e5-9d9980676b1f" alt="" width="480"><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}