For the complete documentation index, see llms.txt. This page is also available as Markdown.
CSAT
The Customer Satisfaction (CSAT) feature allows you to measure your users’ overall experience with the bot. It helps you understand how well your bot is performing and identify areas of improvement based on real user feedback.
Enabling CSAT collect in your agent
1
Enable CSAT collection
Navigate to Settings > Account and find "CSAT"
Turn on the "Enable CSAT" toggle.
2
Customize your message
Customize the message displayed when collecting CSAT at the end of the chat.
CSAT is collected at the end of the chat OR after the session inactivity timeout occurs (Default is 30 mins)
This is how the CSAT popup looks at the end of the chat on the web chat widget.
