> ## Documentation Index
> Fetch the complete documentation index at: https://help.wotnot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Feature list 

![Screenshot 2026 09 02 140412](https://mintcdn.com/wotnot/PKybgkZax_5VziX5/images/Screenshot-2026-09-02-140412.png?fit=max\&auto=format\&n=PKybgkZax_5VziX5\&q=85\&s=ca7d7d2754b01766dfa03206f754c590)

Below are the features available for admins to configure on the admin portal:

### Usage

| Feature | Description |
| :- | :- |
| **Bot limit** | Max bots allowed in an account |
| **Extra chat** | If enabled, allows the account to go beyond the max chat limit.If disabled, stops the bot after max chat limit is hit |
| **Conversations** | Total chats the bot will automate. A chat started when the user sends a message to the bot, and the chat ends when the user reaches the end of the chat flow, closes their website tab or the session times out |
| **Users** | Total users to access the account |
| **Ticket** | Manage tickets from this interface |

### Action block

| Feature | Description |
| :- | :- |
| **Airtable** | Integration with Airtable |
| **Google Dialogflow** | Integration with Google dialogflow |
| **Freshdesk** | Integration with Freshdesk |
| **Google Calendar** | Integration with Google Calendar |
| **HubSpot** | Integration with HubSpot |
| **Outlook Calender** | Integration with Outlook Calendar |
| **Salesforce** | Integration with Salesforce |
| **Slack** | Integration with Slack |
| **Webhook** | Listen to events from WotNot |
| **Zoho CRM** | Integration with Zoho CRM |
| **Calendly** | Integration with Calendly |
| **Dynamic data** | Dynamically render buttons, lists etc |
| **Google Analytics** | Integration with Google Analytics |
| **Google Sheets** | Integration with Google Sheets |
| **Talk to human** | Transfer the chat to a human agent |
| **HTTP request** | Invoke the webhook of a third-party app |
| **HTTP request (Streaming)** | Invoke the webhook of a third-party app with streaming response |
| **Zapier** | Integration with Zapier |
| **Set Variable** | Assigns a value to a variable. |
| **Whatsapp catalog** | display a list of products to users |
| **Zendesk** | Integration with Zendesk |

> [!NOTE]
>
> Integrations will only be available if opted for.

### Chat widget

| Feature | Description |
| :- | :- |
| **Custom CSS** | Customize the look and feel of the chat widget |
| **Fire Javascripts** | Execute javascript functions in the flow |
| **Remove branding** | Removes the 'powered by' config option |
| **Button behaviour** | Allows you to configure how buttons should behave on the web. **Clickable** - After selecting a button, you can click it again. **View only** - After selecting a button, the list is visible but not clickable |
| **Voice Mode** | Use AI in voice for Speech to Text model & Text to Speech model |

### Utility

| Feature | Description |
| :- | :- |
| **Anonymize Facebook visitor** | Avoids fetching PII from Facebook |
| **Data injection** | Inject data to your chatbot |
| **Events** | Listen to events occuring on WotNot |
| **Audit logs** | Shows login, availability, max chat threshold events for all users |
| **Enrich IP information** | Uses the users IP to fetch city, country, state and zipcode |
| **Link tracking** | Enables the feature to track link clicks |
| **Outbound** | Enables the outbound bots functionality. Max outbound messages - Total messages that can be sent. Max outbound contacts per request - Max limit on contact upload |
| **Disable Domain Restriction** | Allows the chat widget to be accessed from any domain |
| **Data Retention** | For how long store chat logs |
| **Live translation** | Translate chats in Live chat |
| **SSO** | Sign in with SSO (Single sign-on) |

### Channels

| Feature | Description |
| :- | :- |
| **Email** | Email channel available for outbound only |
| **SMS** | SMS channel |
| **WhatsApp** | WhatsApp channel |
| **Facebook** | Facebook channel |
| **Web** | Web page |
| **API** | API channel |
| **Instagram** | Instagram channel |
| **Voice** | Voice Channel |

### AI Studio

| Feature | Description |
| :- | :- |
| **Custom answer** | Ability to prioritize your answer above AI |
| **AI studio** | Enables the AI studio feature |
| **Knowledge bases** | Total KBs allowed to be created |
| **Data sources** | Max data sources allowed in a KB |
| **Function call** | Ability to create functions |
| **Retrain AI Model** | Ability to retrain a data source at a specified time interval |
| **Generate voice transcript** | Ability to Generate voice transcript |
| **ReWrite Answer** | Ability to Rewrite answer |
| **Generate Answer** | Ability to Generate answer |
| **Analyze Sentiments** | AI-detected sentiment of user messages, indicating whether conversations are generally positive, neutral, or negative. Data is updated every 24-hours |
| **Analyze Topics** | AI-generated categorization of user queries into common topics, helping you understand what users are asking most about. Data is updated every 24-hours |


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