> ## Documentation Index
> Fetch the complete documentation index at: https://help.wotnot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Message

> The Send Message action block sends a message to the user and then continues to the next block.

As the name suggests, the 'Send message' sends your defined message and moves forward to the next step in the chatbot flow

> [!NOTE]
>
> The rich text editor supports all languages, so you can now type your input in any language you want, such as French, Spanish, etc. and **available on all channels**

![Image](https://mintcdn.com/wotnot/OVBnpxmlG7Z7xuFN/images/image-771.png?fit=max\&auto=format\&n=OVBnpxmlG7Z7xuFN\&q=85\&s=3790458c87bc515ad18783d8fadab55b)

The **Send Message** block does not wait for a reply from the user. If you need to collect a response before continuing the flow, use the **Collect Input** block instead.

[Loom video player](https://www.loom.com/embed/8d7b68d29eee49ba865de8e298a76df6)

## **Using the Send message block**

Use it when you want to:

* Share information with the user
* Confirm that an action was completed
* Provide instructions or file
* Send multiple messages in sequence

To add a Send Message block to your flow:

1. Drag the **Send Message** block onto the canvas.
2. Connect it to the previous block.
3. Click the block to open its configuration panel.
4. Enter the message you want to send.
5. Configure any attachments, multiple messages, or variables as needed.

# **Configuration**

### **Message text**

You can format your text using the formatting bar in the rich text editor.

* Bold
* Italics
* Underline
* Ordered bullet lists
* Unordered bullet lists
* Hyperlink
* Emojis

You can use formatting to make important information easier to read.

> [!NOTE]
>
> Max characters allowed in a single message block is 1000.

### **Attachments**

You can add files to your message when you need to share additional information with the user.

You can upload the following file types:

* png/jpg/gif
* mp4
* mp3
* pdf
* csv/xlsx

> [!NOTE]
>
> The file size cannot exceed **50 MB**

You can also include multiple files within a single **Send message** block.

### **Multiple messages**

You can send multiple messages from a single **Send message** block.

This allows you to split information into separate message bubbles instead of sending everything as one message.

### **Variables**

You can insert variables into your message to display dynamic information.

For example:

Hello \{\{customer\_name}}, your order \{\{order\_id}} has been confirmed.

When the flow runs, the variable is replaced with the corresponding value.

Use variables when you want to personalize a message or display information that was collected or generated earlier in the flow.

![Image](https://mintcdn.com/wotnot/OVBnpxmlG7Z7xuFN/images/image-772.png?fit=max\&auto=format\&n=OVBnpxmlG7Z7xuFN\&q=85\&s=2cb3d513f37ad392e3ebf846f9b464b7)

### **Tracking links**

Enabling this feature tracks all link clicks occurring on the chatbot flow. Once enabled, the link will first open the tracking domain and then redirect to the actual URL defined. 

[Learn More](https://help.wotnot.io/setting-up-link-tracking.md)

### **Send message as info title**

Enable **Send message as info title** to display the message in a compact format.

Enabling this will compress the message description and show the title as defined. It appears as a tooltip that can be expanded to see the information. 

To enable this go to **Advanced Settings → Click on checkbox → Enter Title & Description**

![Gif M 1](https://mintcdn.com/wotnot/jTLIQ8MnbasAVi6l/images/gif_m-1.gif?s=d6e42a3cbcf942bd59bbb764ed9ad3e4)

# **Output paths**

The Send message block has a single output path that connects to the next block in the flow.

**Send message → Next block**

Once the message is sent, the flow proceeds to the next connected block.

**The Send message block does not pause the flow to wait for a user response.**


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